Satisfaction Policy

At Texas Car Registration, customer satisfaction is our top priority, which is why we offer a full money-back guarantee for purchases made of our products and services, including our Road Guide.

All transactions processed through Texas Car Registration will be eligible for a refund, pending your request. Please notify us by phone or email about why you are dissatisfied with our products. Note that requests for refunds must be made within 30 days of your purchase from Texas Car Registration.

A. Limitations. The following limitations apply:

  1. Credits for charges will be applied to the payer's account only, and refunds will be made payable to the payer only.

B. Exceptions. Texas Car Registration will not be obligated to refund or credit your charges if:

  1. The service failure resulted, in whole or in part, from any of the circumstances described under the limitation of liabilities section of the Terms and Conditions or failure to submit the required information as stated herein.
  2. The payer's account number was not in good credit standing, or payment instructions were invalid, and delivery was delayed until payment arrangements were secured.

C. Refund or Credit Requests. To qualify for a refund or credit due to our services or our service failure, you must notify us of your refund/credit request or the service failure and request a refund or credit in compliance with the conditions listed below. If you do not comply with these conditions, you are not entitled to receive a refund or credit and cannot recover compensation for our services or failure to provide services in any lawsuit.

  1. You may request a refund or credit by emailing your request to info@texascarregistration.org
  2. Your notification of a service failure must include your full name, contact information and the date of the order.
  3. All requests a refund or credit of charges must be received within 30 calendar days of the order and payment date.

We have the right to suspend, revoke or modify you're a money-back guarantee at Texas Car Registration's discretion without notice prior to the customer.

Should your money-back guarantee be revoked modified or remedied, you will no longer be able to recover the original charges for Texas Car Registration's products or services.

Consider this money-back guarantee solely to Texas Car Registration's services or products. It does not apply to any taxes, processing fees, duties or other charges, as well as ancillary service fees.